Service
Our professional customer service will accompany you from the first point of contact and will provide you with reliable support throughout the entire project phase. Once the project is completed, you can count on our first-class after-sales service to remain available for you whenever you need. You can trust that your projects are always in the best hands with us.
We value partnership and collaboration, transparent communication, flexibility, and guarantee high quality products and services. These values are not only our promise, but are also the standard we daily live by. Our goal is to exceed your expectations and establish a long-term, successful collaboration based on trust and excellence.
Order Management
Order management plays a crucial role in our corporate strategy, supported by an ERP-based system to ensure efficient processing and monitoring of your orders. Our centralised order management enables us to precisely monitor deadlines and seamlessly verify material availability and capacities in order to avoid supply bottlenecks, all with the aim of maximising customer satisfaction.
In addition, we highly value compliance checks and effective international logistics management in order to ensure the smooth and compliant transport of goods across borders. These strategic measures enable us to guarantee you the reliable and timely delivery of your orders.
Material Management
The global purchasing of electronic components along with mechanical precision plays a central role within our company. Targeted supplier management ensures the high quality and efficiency of our entire supply chain.
Our integrated ERP/CAE system efficiently manages components and enables the early identification and minimisation of production risks.
Additionally, we dynamically adapt our logistics approaches to your individual requirements. This flexibility allows us to not only ensure optimised delivery times, but we are also able to offer excellent cost efficiency in order to best meet your needs.
Quality Management
We are certified according to the highest international standards: DIN EN ISO 9001 for excellent quality management, DIN EN ISO 14001 for exemplary environmental management and DIN EN ISO 50001 for efficient energy management. Our integrated management system (IMS) combines these certifications and ensures that the highest standards in quality, sustainability and energy efficiency are met and continually improved upon.
The REACH & RoHS declarations apply to all electronic products produced by KATHREIN Sachsen GmbH. These declarations are continually reviewed and updated as necessary to reflect ongoing changes to the relevant regulations and their annexes. By remaining up to date, we ensure that all updates are implemented promptly and precisely in order to always meet the highest legal and quality standards.
Our company is committed to a business operation with ecological and social responsibility deeply rooted in its corporate philosophy. Our Code of Conduct serves as a guide to help us fulfil our legal and ethical obligations in an exemplary manner. Our adherence to these guidelines underscores our commitment to transparency, accountability, and excellence.
After-Sales-Service
Your satisfaction and the development of a long-term partnership with you are our top priorities. In this regard, we rely on the fundamental pillars of sustainability and service reliability. Our commitment extends far beyond supplying excellent products – we want to be your trusted partner, by your side at every project phase.
In an age when products and services are becoming increasingly similar to one another, we would like to offer you a significant advantage through our outstanding after-sales service. With proactive support and individual solutions, we ensure that you receive optimal support at all times. Our excellent service ensures that you are not merely satisfied, but that you also are able to benefit from the long-term advantages of our partnership.